Prominent prison technology player in the United States, Securus Technologies declared its pilot program that is designed to detect drone devices. I know that since drones became popular, it was considered as one of the biggest threats to the prison safety and security. I have noticed that the drones are being utilized to transport anything illegally from drugs to cell phones, including weapons to the jails. When coming to the prison technology major, it spent nearly 1.5 years to assess the technology to ensure that it is blocking all the drones on their ways to correctional facilities. A spokesperson of Securus confirmed that the technology is something new and going through a quick evolution process that would help it to become stronger over the period by identifying the strengths and weaknesses.
He also added that the company worked with a number of technology partners to identify various stages, issues and more from engineering to implementation. Like any other technology, the new system would improve over trials and become much better. The company will work with the correction officials who are greatly committed to containing the contraband threats. The spokesperson also added that the trial results found to be highly promising that would go up over the time. I learned that the system comes with a digital antennae structure or DAS, like the WCS system of Securus. The experience of the firm in the industry and its insights helped the technology providing optimum results, confirmed the spokesperson. I can say that the technology not only saves the prison officials but other prisoners as well considering the weapons delivered by drones can harm the other inmates.
Securus Technologies has proved multiple times that it is committed to technology innovation mission and ensures a wholesome experience for its customers. Due to that reason, the firm received three Stevie® Awards 2018 for customer service. The Corporate Escalations team of the firm got Gold in the category of Customer Service Complaints in 2018. Zelperita Jackson, a Customer Service Manager at the firm, secured the Silver in the category of Customer Service Professional in 2018. Finally, the Video Visitation team grabbed Bronze in the category of Front-Line Customer Service.
I learned that the Stevie Awards is regarded as the highest degree of recognition in the Sales & Customer Service environment. Interestingly, it organizes world’s leading seven business award programs including the International Business Awards and American Business AwardsSM. The award program was conducted on Feb. 23, 2018, at Caesars Palace located in Las Vegas. The program saw a participation of over 600 business executives from around the world. While coming to the recognition, the Senior VP of the firm, Danny de Hoyos confirmed that it was the best year for the firm when it comes to the customer service metrics, and the recognition highlighted the firm’s dedication and focus.